Package 04
Customer Care 24/7
Every customer answered quickly, at any hour, without growing your support team at the same pace.
Book a free consultationWhat's in the package.
Businesses with many customer questions, bookings or complaints.
What's included
- AI customer service on WhatsApp, your website and the phone
- Answers from your own policies and information
- Bookings, changes and status updates
- A hand-over to your team, with the full context, when a person is needed
Every package is shaped to your business. What it includes is confirmed in a written proposal.
On WhatsApp and your website.
The same answers, from your own information, wherever customers write. Choose a channel to see a conversation.
- Visitor
Do you deliver to Jeddah, and how long does it take?
- Assistant
Yes. Orders to Jeddah arrive in 2 to 3 working days. Large items are delivered by appointment.
Source: Delivery policy - Visitor
Can I change the address after ordering?
- Assistant
Yes, until the order is dispatched. I can show you how, or a colleague can change it for you.
Source: Order changes FAQ
- Customer
Hi, what are your opening hours during Ramadan?
- Assistant
During Ramadan we are open from 10 am to 4 pm, Sunday to Thursday. This WhatsApp line answers at any hour.
Source: Ramadan opening hours - Customer
Can I return something I bought last week?
- Assistant
Yes. Unused items can be returned within 14 days with the receipt. Shall I send the steps?
Source: Returns policy
- Employee
How many days of annual leave do new joiners get?
- Assistant
21 days a year, rising to 30 after five years of service.
Source: HR handbook, section 4.2 - Employee
Who approves travel above SAR 10,000?
- Assistant
Your department head first, then Finance. The request form is in the travel policy.
Source: Travel and expenses policy
- Customer
I was charged twice for the same order.
- Assistant
I'm sorry about that. A duplicate charge usually clears within 5 working days, but I'll ask our billing team to check your account now.
Source: Billing FAQ - Handed to Billing with the conversation and the order numberTo a person
- Assistant
Done. A colleague from Billing will reply here today.
Listen to a call.
A tenant reports a fault. Follow the transcript, the agent's steps and the outcome, as they happen.
- Agent
Good afternoon, building maintenance. How can I help?
- Caller
Hi, the air conditioning in my apartment has stopped working.
- Agent
I'm sorry about that. I can see you're in unit 14B. Is the unit showing an error, or leaking any water?
- Caller
It's dripping, and there's water on the floor.
- Agent
I've booked a technician for today between 4 and 6 pm. Because of the water, I've also alerted the on-call supervisor, who will call you shortly. Please switch the unit off until then.
- Caller
Thank you, that's great.
- Air-conditioning faultMaintenance request, Done
- Caller matched by phone numberUnit 14B, Tower 2, Done
- Asset history checkedServiced 4 months ago, Done
- Water leak: urgentOn-call supervisor alerted, With a person
- Technician booked, today 4 to 6 pmAllowed action, Done
- Work order WO-2291 createdMaintenance system, Done
Simulated outcome
- Work order WO-2291 created in the maintenance system
- Technician booked for today, 4 to 6 pm
- On-call supervisor alerted about the water leak
- Call summary saved to the tenant's record
Languages. Which languages a voice agent speaks is confirmed for each project. The simulation on this page is in English.
Calls in, calls out.
The same agent can take calls and make them, within the rules you set.
- Front desk and enquiriesAnswers at any hour, routes what it can't resolve.
- Service and maintenance requestsCaptures the fault, the place and the urgency, and raises the job.
- Bookings and changesBooks, moves and cancels appointments in your calendar.
- Appointment confirmationsConfirms tomorrow's visits and reschedules on the spot.
- Quote follow-upCalls back on open quotes and books the next conversation.
- Service remindersReminds customers of due services, only those who agreed to be called.
A person, when it matters.
The agent hands the call, or the case, to a person with the full context when:
- There is urgency or a safety riskA leak, a power fault or anything that can't wait.
- The caller asks for a personStraight away, without making them repeat themselves.
- The request is outside its authorityA refund, an exception or a decision your rules reserve for people.
- It isn't sureWhen it can't understand or verify something, it doesn't guess.
Nothing stays in the call.
What was said and done is written back where your team works. For example:
- Maintenance systemA work order with the fault, the unit and the urgency
- CRMThe caller identified, with a summary and the outcome
- CalendarThe technician's visit, in the right slot
- On-call teamAn alert for anything urgent
Other packages.
- Growth AuditAny business that wants a clear plan.
- Digital PresenceBusinesses that want to be found and trusted online.
- Sales & Marketing GrowthBusinesses that want more leads and more closed deals.
- Back-Office AutomationTeams buried in paperwork, data entry and reports.
- Smart Facility OperationsFacility management and property operations.
- Estimate & ProcureContractors, MEP and engineering firms, and trading companies.
- Hiring DeskGrowing teams, and recruitment and manpower companies.
- Centralised AIBusinesses running several teams, systems or AI agents.
- Growth PartnershipBusinesses that want a long-term technology partner.
Your next step is free.
Tell us about your business. We'll show you what's possible with a free consultation, a free demo built for you, and a free quotation.