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by Allied Star
العربيةRead this page in ArabicBuild your AI workforce

AI for Facility Management.

Answer every request and keep sites running. AI takes tenant calls and messages, raises work orders and dispatches technicians, and hands urgent faults to a person.

An example system.

The workflow up to the point where a person decides, the use cases, the AI employee and the systems it connects to. Illustrative: yours is scoped in the assessment.

Example workflow

  1. Tenant requestCall, WhatsApp or portal, Done
  2. Understand the issueLocation, asset and urgency, Done
  3. Raise the work orderMaintenance system, Done
  4. Urgent? A person decidesLeaks, power, safety, Needs approval
  5. Technician bookedTenant kept informed, Waiting
  1. Tenant requestCall, WhatsApp or portal, Done
  2. Understand the issueLocation, asset and urgency, Done
  3. Raise the work orderMaintenance system, Done
  4. Urgent? A person decidesLeaks, power, safety, Needs approval
  5. Technician bookedTenant kept informed, Waiting

Use cases

  • A front desk on every channelRequests by phone, WhatsApp or the portal are understood, logged and acknowledged at any hour.
  • Planned maintenanceSchedules are tracked, technicians are reminded and completion evidence is collected, so every job closes properly.
  • Contractor coordinationJobs go to the right contractor, progress is chased and invoices are matched to the work completed.

AI employee

Helpdesk coordinator

  1. 01Answers calls and messages
  2. 02Raises the work order
  3. 03Dispatches the technician
  4. 04Updates the tenant

Works with

  • Messaging and calls
  • ERP and operations
  • Calendars
Related reference architectureVoice front desk
Fig. 07Facility Management: an example systemIllustrativeAn example scenario showing how this could work.

Where a person decides.

This workflow stops for a person at one step: “Urgent? A person decides” (Leaks, power, safety). Everywhere else, AI works within the permissions you set, and every action is logged.

How controls work

See it working.

Inside your controlsPermissions, approvals, an activity record and escalation are designed into every system we build.How we design for trust
Connected to your systemsCRM, ERP, messaging, documents, calendars, data and your own APIs: each connection gives AI a specific job.See how it connects

Build your AI workforce.

Start with a concept for your first AI employee, then scope it with us in an assessment.

Design your AI employeeBook AI assessment