Technology
How it fits your stack.
Every system we build has the same five layers: the channels people use, the intelligence that understands and decides, the tools it acts through, the systems of record it updates, and the controls around all of it.
Book AI assessmentFive layers, every time.
Each layer is designed for your business; together they make AI that does work, not just answers.
- 01ChannelsWhere people meet the system: website chat, WhatsApp, phone, email and the tools your team already uses.
- 02IntelligenceLanguage and speech models chosen for each task, working within your instructions, your knowledge and your rules.
- 03ToolsThe defined actions the AI may take, each with its own permission: book, update, create, send or escalate.
- 04Systems of recordYour CRM, ERP and other systems stay the source of truth. The AI reads from them and writes back to them.
- 05ControlsPermissions, approvals, the activity record and escalation, around every layer.
Integrations
We start from the systems you already run, then connect through their APIs, webhooks and approved connectors. Each connection gives the AI a specific job.
What each connection lets AI do
- CRMRead and update leads, contacts and deals, and log every conversation.
- ERP and operationsRaise work orders, check stock and prepare purchase requests.
- Messaging and callsAnswer and follow up on WhatsApp, email, phone and web chat.
- Documents and filesRead, draft and file documents, spreadsheets and shared folders.
- CalendarsCheck availability and book meetings, interviews and site visits.
- Data and knowledgeAnswer from your documents, databases and reports, with sources.
- Custom systems and APIsConnect in-house and industry systems through their APIs.
Categories, not vendors. Specific products are named here once we have delivered them.
AI should move fast. Your controls shouldn't disappear.
- PermissionsEach AI role reaches only the systems and records its work needs, and takes only the actions you allow.
- ApprovalsYou decide what waits for a person, action by action: Assist, Approve or Execute.
- Activity recordEvery action is recorded: what was done, on which record, when, and who approved it.
- EscalationAnything outside the rules goes to the right person, with the full context.
How we connect
- Official APIs, with the system's own authentication
- Webhooks, for events as they happen
- Approved connectors, where a system provides them
- Your own APIs, for custom software
Deployment
Where each system runs is agreed per project, against your security and data requirements, and documented before anything is built.
Build your AI workforce.
Start with a concept for your first AI employee, then scope it with us in an assessment.