AI employees
Give your team an AI employee.
An AI employee owns a role: a queue of work, a set of tools and clear limits. It works the queue, reports what it did and escalates what it should not decide.
Build your AI workforceMeet the roster.
Five roles to start from, and a sixth you design. Choose one to see its whole workflow, its tools and where a person decides.
Sample dataFigures and activity shown here are illustrative, not real results.
1 of 5
Sales employee
Finds, qualifies and follows up leads, and keeps your CRM current.
NowLead received from the website
Sample dataFigures and activity shown here are illustrative, not real results.
- Tasks today
- 142
- Qualified
- 38
- Meetings
- 11
How it works
- 01FindInternalNew leads arrive from your website, WhatsApp and campaigns.
- 02ResearchInternalIt looks up the company and its needs in the sources you approve.
- 03QualifyInternalIt scores each lead against your criteria.
- 04ContactTalks to peopleIt replies on the lead's own channel, in your tone.
- 05Follow upTalks to peopleIt follows up on schedule and books meetings.
- 06Update CRMUpdates a systemEvery step is written back to your CRM.
- 01FindInternalNew leads arrive from your website, WhatsApp and campaigns.
- 02ResearchInternalIt looks up the company and its needs in the sources you approve.
- 03QualifyInternalIt scores each lead against your criteria.
- 04ContactTalks to peopleIt replies on the lead's own channel, in your tone.
- 05Follow upTalks to peopleIt follows up on schedule and books meetings.
- 06Update CRMUpdates a systemEvery step is written back to your CRM.
Where a person decides
A person approves pricing, discounts and anything that commits the company.
- CRM
- Calendar
Sample dataFigures and activity shown here are illustrative, not real results.
- 09:47CRM updated; meeting booked
- 09:40Reply detected: Tuesday works
- 09:33WhatsApp sent with two meeting times
- 09:26Qualified: matches your criteria
- 09:19Research complete: 40 staff, Riyadh
- 09:12Lead received from the website
Support employee
Answers customers, resolves what policy allows and escalates the rest with context.
NowMessage received on WhatsApp
Sample dataFigures and activity shown here are illustrative, not real results.
- Conversations
- 214
- Resolved
- 171
- Escalated
- 9
How it works
- 01ListenInternalMessages and calls arrive on every channel you connect.
- 02UnderstandInternalIt works out what the customer needs and how urgent it is.
- 03RetrieveInternalIt finds the order, the booking or the policy that applies.
- 04ResolveTalks to peopleIt takes the actions your policy allows and confirms them.
- 05EscalateNeeds approvalAnything outside policy goes to a person, with the full context.
- 06DocumentUpdates a systemEach case is recorded in your help desk.
- 01ListenInternalMessages and calls arrive on every channel you connect.
- 02UnderstandInternalIt works out what the customer needs and how urgent it is.
- 03RetrieveInternalIt finds the order, the booking or the policy that applies.
- 04ResolveTalks to peopleIt takes the actions your policy allows and confirms them.
- 05EscalateNeeds approvalAnything outside policy goes to a person, with the full context.
- 06DocumentUpdates a systemEach case is recorded in your help desk.
Where a person decides
Refunds, credits and anything outside policy go to a person.
- Help desk
- ERP
- Knowledge base
Sample dataFigures and activity shown here are illustrative, not real results.
- 09:47Case logged in the help desk
- 09:40Refund request passed to a supervisor
- 09:33Delivery moved to Saturday
- 09:26Order A-1042 found
- 09:19Need: change a delivery date
- 09:12Message received on WhatsApp
Recruitment employee
Sources and screens candidates, arranges interviews and keeps your hiring system up to date.
Now18 new applicants for Site Engineer
Sample dataFigures and activity shown here are illustrative, not real results.
- Screened
- 86
- Shortlisted
- 14
- Interviews
- 6
How it works
- 01SourceInternalIt gathers applicants from the channels you use.
- 02ScreenInternalIt checks each applicant against the role's requirements.
- 03ContactTalks to peopleIt messages candidates with next steps.
- 04ScheduleTalks to peopleIt books interviews in the hiring team's calendars.
- 05Update ATSUpdates a systemEvery step is recorded in your applicant tracking system.
- 01SourceInternalIt gathers applicants from the channels you use.
- 02ScreenInternalIt checks each applicant against the role's requirements.
- 03ContactTalks to peopleIt messages candidates with next steps.
- 04ScheduleTalks to peopleIt books interviews in the hiring team's calendars.
- 05Update ATSUpdates a systemEvery step is recorded in your applicant tracking system.
Where a person decides
A person makes every shortlisting and hiring decision.
- ATS
- Calendar
Sample dataFigures and activity shown here are illustrative, not real results.
- 09:40ATS updated for 18 candidates
- 09:33Interview booked for Monday, 10:00
- 09:26Shortlisted candidates contacted
- 09:19Screened against requirements
- 09:1218 new applicants for Site Engineer
Operations employee
Watches operations, coordinates the response and reports what happened.
NowChiller alarm at Building C
Sample dataFigures and activity shown here are illustrative, not real results.
- Requests handled
- 64
- Exceptions
- 7
- Reports
- 3
How it works
- 01MonitorInternalIt watches requests, schedules and system signals.
- 02AnalyseInternalIt spots what needs action and how urgent it is.
- 03CoordinateTalks to peopleIt assigns work to the right team or contractor.
- 04ExecuteUpdates a systemIt carries out the steps within agreed limits.
- 05ReportTalks to peopleIt sends a clear summary of what was done.
- 01MonitorInternalIt watches requests, schedules and system signals.
- 02AnalyseInternalIt spots what needs action and how urgent it is.
- 03CoordinateTalks to peopleIt assigns work to the right team or contractor.
- 04ExecuteUpdates a systemIt carries out the steps within agreed limits.
- 05ReportTalks to peopleIt sends a clear summary of what was done.
Where a person decides
Actions above agreed limits wait for a supervisor.
- Maintenance system
- ERP
Sample dataFigures and activity shown here are illustrative, not real results.
- 09:40Shift summary sent to the supervisor
- 09:33Work order WO-2307 opened
- 09:26Technician assigned: 45 minutes away
- 09:19Priority: high, tenants affected
- 09:12Chiller alarm at Building C
Research employee
Searches, analyses and turns what it finds into a brief your team can use.
NowTender notices searched: 3 sources
Sample dataFigures and activity shown here are illustrative, not real results.
- Sources reviewed
- 57
- Findings
- 12
- Briefs
- 2
How it works
- 01SearchInternalIt searches the sources you approve, internal and public.
- 02AnalyseInternalIt compares what it finds and checks it.
- 03SynthesiseInternalIt writes the findings up with their sources.
- 04DeliverTalks to peopleIt sends the brief to the people who asked for it.
- 01SearchInternalIt searches the sources you approve, internal and public.
- 02AnalyseInternalIt compares what it finds and checks it.
- 03SynthesiseInternalIt writes the findings up with their sources.
- 04DeliverTalks to peopleIt sends the brief to the people who asked for it.
Where a person decides
A person reviews every brief before it is shared outside the team.
- Approved sources
- Document store
Sample dataFigures and activity shown here are illustrative, not real results.
- 09:33Brief sent to the bids team
- 09:26Brief drafted with sources
- 09:1912 relevant tenders compared
- 09:12Tender notices searched: 3 sources
Custom employee
Build a role around a specific workflow: the work, the tools and the limits you set.
How an AI employee is built.
Five things define every role. We agree each one with your team before anything goes live.
- 01RoleThe work it owns, and the work it does not.
- 02WorkflowThe steps it follows, in order, from the first signal to the recorded result.
- 03ToolsThe systems it may use, and what it may do in each.
- 04LimitsThresholds, approvals and the actions it must never take.
- 05ReportingWhat it records, who it tells, and how you review its work.
Autonomy, action by action.
You don't choose one setting for the whole role. Each action gets its own.
A sales employee, for example
- Reply to a new leadWithin minutes, at any hourAutomatic
- Book a discovery meetingIn the slots you publishAutomatic
- Update the CRMEvery conversation loggedAutomatic
- Draft a proposalPrepared for an account manager to sendSuggests
- Offer a discountA sales lead approves above your thresholdNeeds approval
A role that isn't on the list?
A good AI employee starts from a workflow a team already runs. Describe yours and we will turn it into a concept.
Design your AI employeeInside your controlsPermissions, approvals, an activity record and escalation are designed into every system we build.How we design for trust
Connected to your systemsCRM, ERP, messaging, documents, calendars, data and your own APIs: each connection gives AI a specific job.See how it connects
Build your AI workforce.
Start with a concept for your first AI employee, then scope it with us in an assessment.