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by Allied Star
العربيةRead this page in ArabicBuild your AI workforce

AI agents

AI that acts, not just answers.

An agent understands a request, works out the steps, uses the tools you allow and reports back. It does the work in your systems, within limits you set, and asks a person when it should.

Build your AI workforce

Understand, reason, act, report.

Every request runs through the same loop, so you can see what an agent did and why.

  1. UnderstandWhat is being asked, and by whom
  2. ReasonWhich steps, tools and limits apply
  3. ActUse approved tools within its permissions
  4. ReportTell the person and record what it did
  1. UnderstandWhat is being asked, and by whom
  2. ReasonWhich steps, tools and limits apply
  3. ActUse approved tools within its permissions
  4. ReportTell the person and record what it did

One request, several systems.

The agent finds the order, checks the calendar, moves the delivery and asks a person before refunding a fee.

  1. Customer

    My delivery is on Thursday but I won't be home. Can you move it and refund the express fee?

  2. Order A-1042 found in the ERPDelivery: Thursday
  3. Saturday 10:00 to 12:00 is availableDelivery calendar
  4. Delivery moved to SaturdayAllowed action
  5. Express fee refund sent for approvalFinance decides
  6. Agent

    Done: your delivery is now on Saturday between 10 and 12. A colleague will confirm the refund of the express fee today.

Fig. 01An agent working across systemsDemoAn interactive demonstration of how this capability works. It is not a live system.

Tools, with permissions.

An agent can only use the tools you connect, in the ways you allow. For example:

  • Look up orders and customer recordsRead onlyAllowed
  • Check stock and delivery slotsRead onlyAllowed
  • Update the CRM and log the conversationNamed fields onlyAllowed
  • Book meetings and deliveriesWithin the slots you publishAllowed
  • Issue a refund or a discountA person approvesAsks first
  • Change prices or contractsOutside its permissionsNever

Agents for the work you have.

Each agent is set up for one kind of work, with the tools and limits that work needs.

  • Sales agentAnswers new leads, qualifies them, books meetings and keeps the CRM current.
  • Support agentResolves what policy allows: order changes, returns, account questions.
  • Research agentSearches approved sources and turns what it finds into a brief.
  • Operations agentTriages requests, raises work orders and keeps everyone updated.
  • Recruitment agentScreens applications, checks documents and schedules interviews.
  • Voice agentAnswers calls, understands the request and takes allowed actions.

People stay in the loop.

An agent acting on its own never means acting without oversight.

  • Approvals where they matterYou decide which actions wait for a person: action by action.
  • Escalation with contextWhen something is outside the rules, a person gets the whole story.
  • A record of every actionWhat the agent did, on which record, when, and who approved it.
Inside your controlsPermissions, approvals, an activity record and escalation are designed into every system we build.How we design for trust
Connected to your systemsCRM, ERP, messaging, documents, calendars, data and your own APIs: each connection gives AI a specific job.See how it connects

Build your AI workforce.

Start with a concept for your first AI employee, then scope it with us in an assessment.

Design your AI employeeBook AI assessment