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by Allied Star
العربيةRead this page in ArabicBuild your AI workforce

Voice AI

Every call becomes useful.

A voice agent answers, understands what the caller needs, finds the right record, takes the actions you allow and writes everything back to your systems. When a call needs a person, it brings one in.

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Listen to a call.

A tenant reports a fault. Follow the transcript, the agent's steps and the outcome, as they happen.

Call ended0:41
SimulationA scripted run of the system. Names, figures and events are illustrative.
CallerTenant, unit 14B, Tower 2A phone number ending in 2214
IntentAir-conditioning fault
Transcript
  1. Agent

    Good afternoon, building maintenance. How can I help?

  2. Caller

    Hi, the air conditioning in my apartment has stopped working.

  3. Agent

    I'm sorry about that. I can see you're in unit 14B. Is the unit showing an error, or leaking any water?

  4. Caller

    It's dripping, and there's water on the floor.

  5. Agent

    I've booked a technician for today between 4 and 6 pm. Because of the water, I've also alerted the on-call supervisor, who will call you shortly. Please switch the unit off until then.

  6. Caller

    Thank you, that's great.

What the agent does
  1. Air-conditioning faultMaintenance request, Done
  2. Caller matched by phone numberUnit 14B, Tower 2, Done
  3. Asset history checkedServiced 4 months ago, Done
  4. Water leak: urgentOn-call supervisor alerted, With a person
  5. Technician booked, today 4 to 6 pmAllowed action, Done
  6. Work order WO-2291 createdMaintenance system, Done

Simulated outcome

  • Work order WO-2291 created in the maintenance system
  • Technician booked for today, 4 to 6 pm
  • On-call supervisor alerted about the water leak
  • Call summary saved to the tenant's record

Languages. Which languages a voice agent speaks is confirmed for each project. The simulation on this page is in English.

Calls in, calls out.

The same agent can take calls and make them, within the rules you set.

Inbound
  • Front desk and enquiriesAnswers at any hour, routes what it can't resolve.
  • Service and maintenance requestsCaptures the fault, the place and the urgency, and raises the job.
  • Bookings and changesBooks, moves and cancels appointments in your calendar.
Outbound
  • Appointment confirmationsConfirms tomorrow's visits and reschedules on the spot.
  • Quote follow-upCalls back on open quotes and books the next conversation.
  • Service remindersReminds customers of due services, only those who agreed to be called.

A person, when it matters.

The agent hands the call, or the case, to a person with the full context when:

  • There is urgency or a safety riskA leak, a power fault or anything that can't wait.
  • The caller asks for a personStraight away, without making them repeat themselves.
  • The request is outside its authorityA refund, an exception or a decision your rules reserve for people.
  • It isn't sureWhen it can't understand or verify something, it doesn't guess.

Nothing stays in the call.

What was said and done is written back where your team works. For example:

  • Maintenance systemA work order with the fault, the unit and the urgency
  • CRMThe caller identified, with a summary and the outcome
  • CalendarThe technician's visit, in the right slot
  • On-call teamAn alert for anything urgent
Inside your controlsPermissions, approvals, an activity record and escalation are designed into every system we build.How we design for trust
Connected to your systemsCRM, ERP, messaging, documents, calendars, data and your own APIs: each connection gives AI a specific job.See how it connects

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