AI assistants
AI that answers from your own knowledge.
Assistants answer customers and staff on your website, on WhatsApp and inside your team, from your documents, policies and records. When a question needs a person, they hand it over with the full context.
Build your AI workforceOne assistant, every channel.
The same knowledge and the same rules, wherever people ask. Choose a channel to see a conversation.
- Visitor
Do you deliver to Jeddah, and how long does it take?
- Assistant
Yes. Orders to Jeddah arrive in 2 to 3 working days. Large items are delivered by appointment.
Source: Delivery policy - Visitor
Can I change the address after ordering?
- Assistant
Yes, until the order is dispatched. I can show you how, or a colleague can change it for you.
Source: Order changes FAQ
- Customer
Hi, what are your opening hours during Ramadan?
- Assistant
During Ramadan we are open from 10 am to 4 pm, Sunday to Thursday. This WhatsApp line answers at any hour.
Source: Ramadan opening hours - Customer
Can I return something I bought last week?
- Assistant
Yes. Unused items can be returned within 14 days with the receipt. Shall I send the steps?
Source: Returns policy
- Employee
How many days of annual leave do new joiners get?
- Assistant
21 days a year, rising to 30 after five years of service.
Source: HR handbook, section 4.2 - Employee
Who approves travel above SAR 10,000?
- Assistant
Your department head first, then Finance. The request form is in the travel policy.
Source: Travel and expenses policy
- Customer
I was charged twice for the same order.
- Assistant
I'm sorry about that. A duplicate charge usually clears within 5 working days, but I'll ask our billing team to check your account now.
Source: Billing FAQ - Handed to Billing with the conversation and the order numberTo a person
- Assistant
Done. A colleague from Billing will reply here today.
Grounded in what your company actually says.
An assistant answers only from the sources you approve: documents, policies, product information and FAQs. It shows where each answer comes from, and says so when it doesn't know.
- A question arrivesOn the channel the person chose
- Search approved sourcesYour documents and records only
- Confident in the answer?If not, a person answers
- Answer with its sourceSo anyone can check it
- A question arrivesOn the channel the person chose
- Search approved sourcesYour documents and records only
- Confident in the answer?If not, a person answers
- Answer with its sourceSo anyone can check it
- Your sources, not the internetIt answers from the documents and data you connect, and nothing else.
- Every answer shows its sourceCustomers and staff can see where an answer came from.
- No guessingWhen the answer isn't in your sources, it says so and offers a person.
Knows when to hand over.
An assistant passes the conversation to a person, with everything said so far, when:
- The answer isn't in your sourcesIt doesn't improvise. The question goes to the team that owns it.
- The request is outside your policiesA refund above your limit or an exception: a person decides.
- Someone asks for a personOne sentence is enough. Nobody has to argue with a bot.
- The conversation needs careA complaint, an upset customer or a sensitive subject goes to a colleague.
Build your AI workforce.
Start with a concept for your first AI employee, then scope it with us in an assessment.