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by Allied Star
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Maintenance operations

Faults reach the right crew sooner, and safety work always passes a supervisor.

AI that triages equipment alerts and maintenance requests, prepares work orders from the right history and procedures, and waits for a person's sign-off wherever safety is involved.

Reference architectureA design pattern for a system of this kind, not a client project.

The workflow

  1. 01Alert or requestSensor, technician or tenant, Done
  2. 02Triage by severityLikely cause and urgency, Done
  3. 03Check the historyManuals and past work orders, Done
  4. 04Safety sign-offA supervisor decides, Needs approval
  5. 05Work order issuedCrew and parts booked, Waiting
  1. 01Alert or requestSensor, technician or tenant, Done
  2. 02Triage by severityLikely cause and urgency, Done
  3. 03Check the historyManuals and past work orders, Done
  4. 04Safety sign-offA supervisor decides, Needs approval
  5. 05Work order issuedCrew and parts booked, Waiting
Fig. 01Maintenance operations: the workflowReference architectureA design pattern for a system of this kind, not a client project.

The problem

Alerts and requests arrive from sensors, technicians and tenants in different forms. Triage depends on who is on shift, history is scattered across manuals and past work orders, and handovers lose context.

The context

A maintenance team runs a work-order system, manuals and procedures, and shift rosters. Safety-critical work needs a supervisor's sign-off before it starts.

The solution

A maintenance coordinator reads each alert or request, ranks it by severity, checks the equipment's history and the relevant procedure, and drafts the work order with crew and parts. A supervisor signs off anything that touches safety. At shift change, it summarises open work for the next crew.

Agents and systems

The AI system

Maintenance coordinator

  1. 01Reads alerts, field reports and requests
  2. 02Ranks them by severity
  3. 03Checks the history and the procedure
  4. 04Drafts work orders with crew and parts
  5. 05Summarises open work at shift change

Integrations

  • ERP and operations
  • Data and knowledge
  • Messaging and calls
How integrations work

Outputs and hand-offs

What it produces
Work order issuedCrew and parts booked
Where a person decides
Safety sign-offA supervisor decides
Intended outcome
Faults reach the right crew sooner with the context they need, safety-critical work always passes a supervisor, and each shift starts with a clear picture of open work.What the design is for, not a measured result.

Technical architecture

Channels
Sensor alerts, technicians' messages and tenant requests.
Intelligence
A language model reading reports and procedures, following your severity rules.
Tools
Work-order creation, history lookup, and crew and parts booking, each permitted separately.
Systems of record
The work-order system holds every job; manuals and procedures stay where they are.
Controls
Safety-critical work waits for a supervisor's sign-off; every action is logged.
Inside your controlsPermissions, approvals, an activity record and escalation are designed into every system we build.How we design for trust
Connected to your systemsCRM, ERP, messaging, documents, calendars, data and your own APIs: each connection gives AI a specific job.See how it connects

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